Develop Brand Loyalty

This touchpoint is a game changer. One of the players that impact a brand’s reputation more than the way it responds to complaints. The opportunity lies in this touchpoint to deliver what you promised and exceed your customers' expectations with extra care and support.

Make your members feel heard and cared

by giving them a voice

Make a community of customer advocates

by exceeding your members' expectations

Make sure to always have a knowledgeable team in service

by asking your members to rate your staff knowledge

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.